Upgrade, downgrade or cancel your plan
The exact clicks for changing plan, pausing instead of leaving, and cancelling — which takes one confirmation in Stripe and no phone call.
Last updated 2026-08-30
All of this lives in Settings → Plan & billing, and all of it needs the owner or admin role.
Upgrading
From the billing panel, Change plan or Compare plans takes you to https://kitty.build/upgrade, headed "Upgrade your plan". Toggle Monthly / Annual, then press Start <plan name>.
If you have no subscription yet, that opens Stripe Checkout. If you already subscribe, it does not — the price is changed in place on your existing subscription, prorated, and any pending cancellation is cleared. There is no second checkout and no gap in service.
Upgrading mid-cycle grants the new plan's Treats allotment immediately.
Downgrading
Same path, pick the smaller plan. Prorated the same way.
Pausing instead of cancelling
Worth knowing before you cancel: Pause instead keeps every venture, site and receipt, and keeps the weekly brief coming, with the engine and heavy AI jobs switched off. Reactivating is one click and rebuilds nothing.
Cancelling
Settings → Plan & billing → Cancel plan. A dialog headed "Cancel your plan" offers to keep you (once), then sends you to the Stripe billing portal where you confirm once.
Deliberate design worth stating plainly: there is one retention step, the cancel button is never disabled, no reason is required, and there is no phone call, no email and no waiting on us.
Cancellation takes effect at the end of your paid period — no pro-rating of the remainder. After that your ventures stay, read-only. Nothing is deleted, and resubscribing picks up exactly where you left off.
If you would rather cancel by email, that works too: info@foundergem.com.
On a bundle rather than a plan
If your workspace came in through a bundle, plan switching is blocked with "This workspace is on a bundle. Manage or cancel it in the billing portal before changing plan." Use Manage billing to open Stripe.
A note on refunds
Cancelling and refunding are different things. If not one verdict changed what you did next, you can claim a full refund any time in your first 90 days — see refunds and the guarantee.
Frequently asked
- Will I be charged twice when I switch plans?
- No. An existing subscription changes price in place with proration rather than going through checkout again.
- What happens to my ventures if I cancel?
- They stay, read-only, after the paid period ends. Nothing is deleted and resubscribing restores access exactly as it was.
- Can I cancel in the mobile app?
- No — purchase and plan management are not available inside the app builds. Do it at https://kitty.build in a browser.
Related articles
- Refunds and the Nine Lives GuaranteeKill one bad idea or you don't pay. How to claim a full refund in your first 90 days — one email, no form, no retention call.
- Find your invoices and update your cardInvoices, payment methods and plan changes all live in the Stripe billing portal — here's the button that opens it.
- Plans, and what's in themEvery plan with its price, venture count, monthly Treats and whether the 24/7 engine runs — plus what happens when you hit a fair-use ceiling.
Still stuck?
Email info@foundergem.com with your account email and what you were trying to do. A human replies, usually within one business day.
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