Refunds and the Nine Lives Guarantee

The guarantee

Kill one bad idea — or you don't pay.

If not one verdict changed what you did next — killed an idea, forced a pivot, or greenlit a bet you had been sitting on — you can claim a full refund any time in your first 90 days, counted from your first payment.

There is no waiting period. Day 1 and day 90 are equally valid; you never have to wait the window out to ask.

How to claim

Email info@foundergem.com with the word refund.

That is the whole process. We return every cent you have paid, to the original payment method via Stripe. No form, no retention call, no clawback — and you keep every report the boards produced.

There is no self-serve refund button in the app, on purpose: a refund is executed by a person against your actual payment history.

Top-ups are separate

Top-up packs are one-off purchases rather than part of the subscription guarantee. Email us and we will refund any pack whose Treats you have not spent.

Refunding is not the same as cancelling

Cancelling stops future billing at the end of your paid period. Refunding returns money already paid. You can do either, or both — see upgrade, downgrade or cancel.

If a top-up is refunded, the Treats it granted are reversed automatically.

Please don't chargeback

A payment dispute suspends the workspace immediately and automatically, and getting it back needs a human on both sides. Emailing us is faster than your bank, and we do not argue about this guarantee.

Closing your account

Unused Treats are forfeited when an account is closed, except where this guarantee applies. See closing your account.